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Ruby Shoo logo

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FAQs

17 articles

Frequently asked questions

Articles

UK mainland deliveries

*Please note, if you are not available to receive and sign for your order, we cannot be responsible for goods “left in a safe place” and accessible to others should you request this option via our carrier. Orders placed on a Friday will be despatched

Order tracking

All orders are despatched using tracked services. A tracking link will be sent to your registered email address upon collection from our warehouse facility by the relevant courier service. Also, if you have provided us with a mobile number, a text wi

Head office information

Our Head Office is located:. G.H. Warner Footwear Limited. Mercury House. 37a Hillgrove Business Park. Nazeing Road. Nazeing. Essex. EN9 2HB. Company Number 01169658

Careers

Sales. Sorry, there are currently no vacancies in this department. Marketing. Sorry, there are currently no vacancies in this department. IT. Sorry, there are currently no vacancies in this department. Office. Sorry, there are currently no vacancies

Returns & Refunds

NI,Europe & ROW. Unfortunately at this time we are unable to offer free returns from these destinations. Please return any unused items in their original condition and packaging to the following address:. Ruby ShooSpitfire HouseThe Whittle EstateCamb

I have received a faulty item or the item has become faulty.

In the unlikely event that you receive an item that is faulty or your item has developed a fault that is considered to be a design issue, please do not hesitate to contact us via any of the below methods:. Phone       0808 167 4539. Email        supp

Gift Vouchers

GIFT E-VOUCHERS. Gift Cards are available to purchase and redeem on our online store. Please treat this voucher as cash. Ruby Shoo will not accept any liability for lost, stolen or damaged vouchers.

Klarna

Part 1: How it works. Shop now. Pay later with Klarna. We’re excited to announce we have partnered with Klarna to bring you new ways to pay at checkout. Here’s how it works:. Step 1. Add products to your cart and select “Klarna” when you check out. S

EU & Rest of the world deliveries

to be completed

Can I change/amend my order?

We look to despatch your order in as efficient manner as possible. Should you wish to cancel or amend your order, please contact our help desk on 0808 167 4539 as soon as possible after placing the order. We will endeavour to halt the order process a

Cookies

These cookies collect information that is used either in aggregate form to help us understand how our Websites are being used or how effective our marketing campaigns are, or to help us customize our Websites for you. These cookies are used to make a

Discounts and promotions

From time to time we offer various different promotions and discounts. Details of these can usually be found on the website, via our newsletter and on the following social media platforms. Instagram. Twitter. Facebook

How do I know my order is successful?

Upon completion of your order, an order confirmation email will be sent to the email address registered when placing the order.

I have a complaint!

We are very sorry to hear this. We value our customers and apologise for any inconvenience your issue may have caused. Please do not hesitate to contact us via any of the below methods:. Phone      0808 167 4539. Email       [email protected]

I have received an incorrect item or an item is missing

In the unlikely event that you receive an item that is not as ordered please do not hesitate to contact us via any of the below methods:. Phone       0808 167 4539. Email        [email protected] Website Help Widget. We will the investigate and e

Payment card information

All debit/credit card transactions are cleared using Shopify merchant services. None of your card details are kept by our servers once the payment has been processed by Shopify.

Payment enquiries

Should you have any queries relating to your Debit / Credit card or Paypal payments or any payment questions in general,. please contact our help desk on 0808 167 4539 and they will be happy to assist.