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Returns & Refunds

RETURN POLICY
 
Last updated November 8, 2022
 
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
 
RETURNS

Christmas 22 orders.

Orders placed from 8th November 22, can be returned for refund no later than 20th January 23.

 
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
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RETURN PROCESS


UK Returns
To return a mainland UK item via our paid for service, place the item securely in its original packaging and generate your returns label from the following Royal Mail website:
 
 
Take your return to your nearest Collect Plus+ store.
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Return of Non UK orders
Please return via your preferred method to the below address. We strongly reccomend using an insured tracked service as we cannot be responsible for lost returns.
 
GH Warner Footwear Limited (Returns)
Spitfire House, The Whittle Estate  
Cambridge Road  
Whetstone, Leicestershire LE8 6LH  
United Kingdom  
 
 
 
REFUNDS
 
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least ten (10) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company.
 
 
EXCEPTIONS    
 
The following items cannot be returned: 
 
     ●     Items not packed in their original packaging.   
     ●     Items that have been worn.   
     ●     Items that were not purchased from http://www.rubyshoo.com.   
     ●     Items that are not as originally sold. (i.e. Missing parts, damaged)   
     ●     Any items not sent within the 30 day returns window.   
     ●     Gift Cards.     
  
 
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
        
 
QUESTIONS
 
If you have any questions concerning our return policy, please contact us at:
0808 167 4539 
 
 

NI,Europe & ROW

Unfortunately at this time we are unable to offer free returns from these destinations. Please return any unused items in their original condition and packaging to the following address:

Ruby Shoo
Spitfire House
The Whittle Estate
Cambridge Road
Whetstone
Leicester
LE8 6LH
United Kingdom

Proof of postage should also be obtained to protect against loss in transit.

Once received, checked and booked back in to our warehouse a full refund of the purchase price of the items will be refunded to the payment method attached to the order.

 

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