..Returns

Returns

We understand that buying footwear over the internet means that you cannot try before you buy. As a result of this we offer a full 30 day money back guarantee.

Unfortunately, at this time we are unable to process exchanges unless the goods sent to you are incorrect to the item on the order paperwork. Items will need to be returned and a fresh order placed.

Our 30 day returns policy

Our policy offers a full money back guarantee. All we ask for in exchange is that you inform us as to why you do not require the shoes and return the goods in their original packaging, unworn and in the condition they were posted to you within 30 days of your order date.

The procedure to do this is as follows:

UK Mainland

  •     In your package you will find a pre printed free 48hr tracked returns slip
  •     Detach the label and attach this to your package
  •     Enter your name and address and invoice number on this label
  •     Complete the returns reason form and insert this into your package
  •     Seal the parcel and take to your nearest post office
  •     Obtain your tracking number from the counter.

NI,Europe & ROW

Unfortunately at this time we are unable to offer free returns from these destinations. Please return any unused items in their original condition and packaging to the following address:

Ruby Shoo
Spitfire House
The Whittle Estate
Cambridge Road
Whetstone
Leicester
LE8 6LH
United Kingdom

Proof of postage should also be obtained to protect against loss in transit.

Once received, checked and booked back in to our warehouse a full refund of the purchase price of the items will be refunded to the payment method attached to the order.

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  • 03-Jul-2018
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